Return & Exchange

At glanceplus, we pride ourselves on maintaining the highest quality standards to ensure every piece arrives in perfect condition. However, we understand that sometimes a return or exchange is necessary. If you are not completely satisfied with your purchase, we are here to help you through the process.

Immediate Inspection: We recommend inspecting your package upon arrival. If an item is damaged, missing, or incorrect, please contact us immediately so we can resolve the issue promptly.

Shipping Responsibilities

  • Customer-Initiated Returns (Change of Mind): If you wish to return an item due to personal preference, you are responsible for the return shipping fees via your chosen courier.

  • Store Error Returns (Damaged/Incorrect Items): If the mistake is ours, return shipping is free of charge.

Return & Exchange Guidelines

To ensure a smooth experience, please follow these essential steps:

  1. Authorization Required: Please contact our team within 30 days of receiving your order to obtain a return/exchange authorization and the correct return address. Note: Packages sent back without prior authorization cannot be accepted.

  2. Eligibility: We accept returns for items with clear quality issues. Please note that minor variations in color, texture, or slight size differences are inherent to the manufacturing process and are not considered defects.

  3. Item Condition: All returned products must be in their original, pristine condition—unworn, unwashed, with all tags and protective packaging intact. Items showing signs of use (e.g., makeup, perfume, or deodorant stains) will be refused.

  4. Shipping Your Return: We recommend using your local postal service to avoid unnecessary taxes. Please include your authorization form inside the package and retain your tracking number. glanceplus is not responsible for lost or damaged return shipments. Do not use C.O.D. (Cash on Delivery) services.

  5. Processing Time: Once we receive and inspect your package, we will notify you via email. Refunds or exchanges are typically processed within 7 business days.

Important Notice: Always contact our Customer Service to obtain the specific return address. Do not send items to the address listed on our website or the shipping label. For any assistance, please email us at: glanceplus@oneservice.online